Accessibility Policy

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Top Tier Federal Credit Union is committed to ensuring our members have full access to the
products and services we provide. We strive to ensure our services, products, and information are
accessible to those with disabilities. All branches can be contacted 24 hours, 7 days a week
through a voice message system or by email and contacts will be returned during normal
operating hours. We also offer a variety of auxiliary aids and services to help us communicate
effectively with members with disabilities.

Branch & ATM
Our branches are designed to meet all federal, state and local standards for accessibility.
Accessibility features at our branches include:
• Exterior: parking space sizes, signage, slopes and grading
• Interior: accessible teller windows
Visitors who may have difficulty navigating our branches may request assistance from any
branch employee. We also welcome service animals. For users with visual impairments, our
ATMs offer tactile input controls with symbols, keypads with visual contrast, Braille
instructions, and a headset port with verbal instructions.

Phone
We offer an automated telephone banking system that can be reached by all members at no cost
by calling 1-866-890-2111 or 814-226-7928.

Mobile/Online
For members who have difficulty visiting a branch or using the phone, Top Tier Federal Credit Union’s mobile and online channels serve as a useful alternative to access our products and services. Top Tier
Federal Credit Union maintains mobile and browser application compatibility with industry standards and
guidelines. To improve your web experience, we recommend utilizing your operating system or
browser’s native accessibility tools. We’re continuing to update our mobile and online platforms
to provide greater accessibility. We also offer online correspondence through our website and
email for members who prefer to communicate with us through those channels.

Accessible features include:
• mobile apps compatible with AndroidTM & iOS®1 accessibility software
• keyboard-accessible links
• color contrast for users with vision impairments
• text hierarchy to distinguish headlines from content and notation text
• descriptive links

Need More Help?
If, for any reason, you are having difficulty accessing any Top Tier Federal Credit Union branch,
product, or service, please contact us. We will make the best accommodations possible to suit
your needs.
Please feel free to reach out to us in-person, by phone at 814-226-5032 or by emailing
info@toptierfcu.org, or by visiting www.toptierfcu.org.